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Owned and operated by Renewality, our team is ready to answer questions about saunas, cold plunges, and more.
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Frequently Asked Questions
How long does shipping take?
We offer free shipping on most orders within the Continental U.S. (excludes AK/HI). Handling time is 1 to 3 business days, and transit typically takes 5 to 8 business days. Larger items like infrared saunas and cold plunges may include white-glove delivery coordination.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your package in real time. If you have not received tracking information within 3 business days, please reach out to our team.
What is your return policy?
We offer 30-day returns on eligible items. If your infrared sauna, red light therapy panel, cold plunge, or massage chair does not meet your expectations, please contact us to start the return process. Full details are outlined in our Return Policy page.
Can I exchange a product for a different model?
Yes, we are happy to help with exchanges within our 30-Day Returns window. Whether you want to switch to a different sauna size or try another red light panel configuration, our team can walk you through the options.
How do I choose the right infrared sauna for my space?
Consider the room dimensions, your preferred capacity, and whether you want a one-person or multi-person model. Our product pages include detailed specifications, and our team is always available to help you find the right fit for your home.
Do your red light therapy panels require special installation?
Most of our red light therapy panels are designed for simple, plug-and-play setup. They can be mounted on a door, wall, or used with a compatible stand. No electrical work or professional installation is typically needed.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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We help you find the right sauna, panel, or cold plunge for your space and lifestyle.
30-Day Returns
Not the right fit? Our return policy gives you confidence with every purchase.
